No-Show Policy

  • 1 No-Show will result in deactivation from the scheduling system, and you will no longer be able to make appointments with us until you complete the UCAE Reactivation Process.


  • It is unacceptable to email or text your tutor that you wish to cancel your appointment. All communication about TS appointments must go through the office (704-687-7837) or


  •  No-shows deactivations are lifted provided circumstances and documentation, please contact us at if you believe you may qualify.  Be advised that this happens very rarely, so do not expect it to apply to you.