Frequently Asked Questions

How do I make a tutoring appointment?
  • Instructions for making an appointment are shown here.
How many appointments am I allowed per week?
  • During Fall & Spring semesters, students are allowed 3 appointments, per course, per week (Sunday - Friday). You may visit more than three times a week if appointments are for different courses.
How do I cancel my appointment?
  • Students can cancel their appointments online, via phone, or in person up to 4 HOURS in advance of your appointment start time. This is the same for all type of UCAE Services. 
  • It is unacceptable to email or text the UCAE service provider that you wish to cancel your appointment. All communication about UCAE appointments must go through the office (704-687-7837)
  • You are allowed to cancel a total of 3 times before your student account in TutorTrac is deactivated, preventing you from scheduling future appointments. 
    • To cancel online, sign in to your TutorTrac home page and click the "X" button located next to the appointment you want to cancel. 
    • To cancel via phone, please call us at 704-687-7837. You can also stop by Colvard 2200 to cancel in person. 
    • Information about reactivating your student account can be found here.
  • Cancelations made 13+ HOURS in advance of the appointment are appreciated as this will re-open the appointment time so that another student can take the unused appointment. 
What happens if I cancel with less than 4 hours notice?
  • Students who cancel an appointment with LESS THAN 4 HOURS in advanced notice are recorded as a No-Show. When your appointment is listed as a No-Show, your scheduling privileges are deactivated and you are prevented from scheduling any new appointments until you've completed the reactivation process. To reactivate your TutorTrac account please click here.
  • It is unacceptable to email or text the UCAE service provider that you wish to cancel your appointment. All communication about UCAE appointments must go through the office (704-687-7837).
  • In some cases, No-Shows are lifted by UCAE Senior Staff. Please contact us at ucae-uncc@uncc.edu if you believe you have an extenuating circumstance.  Be advised that this happens very rarely, so do not expect it to apply to you.
What happens if I don't show up to my appointment and I did not cancel it?
  • Students who do not attend their appointment are recorded as a No-Show. When your appointment is listed as a No-Show, your scheduling privileges are deactivated and you are prevented from scheduling any new appointments until you've completed the reactivation process. To reactivate your TutorTrac account please click here.
  • 1 No-Show for ANY UCAE service (tutoring, PAC, workshop) will result in deactivation. 
  • It is unacceptable to email or text the UCAE service provider that you wish to cancel your appointment. All communication about UCAE appointments must go through the office (704-687-7837).
  •  In some cases, No-Shows are lifted by UCAE Senior Staff. Please contact us at ucae-uncc@uncc.edu if you believe you have an extenuating circumstance.  Be advised that this happens very rarely, so do not expect it to apply to you.
How should I prepare for my appointment?
  • Please arrive a few minutes before your appointment start time, so that you can check in with a representative in Colvard 2200
  • Come prepared! This means brining your syllabus, textbooks, questions, pen and paper, as well as any notes you may need. 
How long will my appointment last?
  • Appointments last between 50 and 55 minutes.
Can I walk in for a tutoring appointment?
  • Tutorial Services does not currently make same day appointments. (Fall & Spring semesters)
Can I bring a friend to my appointment?
  • Tutorial Services does not encourage bringing along a friend for a one-on-one appointment you have booked. If you are interested in having a group appointment, please read over the Group Tutoring section, located here. (Fall & Spring semesters)
Who are the Tutors?
  • Tutors are typically undergraduate students who have made an excellent grade in the course and who have been highly recommended by UNC Charlotte faculty members. We occasionally have graduate students who tutor in some courses, most often in Math and Statistics.